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Help & FAQ

Shipping

  • Where does Sainte Muse ship to?

    Sainte Muse ships worldwide.

  • How Much is shipping?

    Shipping is always free on orders over $35! For orders less than that, shipping is a standard $3.95 for orders within the U.S.A. and $6.50 for our International beauties!

  • How long does my order take to ship?

    After your order is placed, please allow 48 hours business hours for your order to be dispatched.

    If you place an order on a Saturday or Sunday- your order may not be dispatched until Tuesday or Wednesday.  

    After your order has been dispatched you will receive an email with your tracking information. Unfortunately we do not have tracking information for International orders. 

  • How long will my product take to get to me?

    Shipping totally varies, as we have noticed in the past. United States orders generally take anywhere between 1-6 days (excluding holidays and weekends). 

    International orders take anywhere from 7-15 days (excluding holidays and weekends.

  • Is there any way I can get my order faster?

    Unfortunately, at this time we do not offer expedited shipping options.

  • I messed up on my shipping details when ordering, what do I do?

If your order is shipping to an incorrect address, please email sales@saintemuse.com.





Products

  • How can I find out more information about a product?

    You can learn all about our products on their individual product pages.

    If you have any other questions or thoughts, let us know by emailing sales@saintemuse.com.

  • Is Sainte Muse okay to use on my sensitive skin?

    Our products are made to be used on all skin types. Sensitive skin including. We ask that you test a patch of skin before use of any products, just in case you may be allergic to a certain ingredient.

  • Is it normal to have my tanning oil to solidify?

    Since there is coconut oil in the tanning oil, when exposed to colder temperatures, the coconut oil may solidify on the bottom or cause "chunk" like floaties inside of your bottle.

    No worries! Just run your bottle under warm water or leave it out in the sun while tanning- the coconut oil will return to liquid in no time.

  • Are your products vegan friendly, or organic?

    Yes! We offer vegan friendly and organic products:

    Vegan & Organic:
    Coconut Coffee Scrub
    Original Coffee Scrub
    Cacao Coffee Scrub
    Tanning Oil
    Hydrating Hair Mask

    Just Vegan Friendly:
    Mint Clay Mask

  • Do you test on animals?

    Absolutely not, never have, never will. 

  • Do you offer wholesale?

    We do, at specific locations. If you are interested in having our products in your store, please email us at sales@saintemuse.com

Other FAQ's

  • How do you pronounce Sainte Muse?

    Good question! Everyone has their own pronunciation, which we love! It's fun to hear your ideas. But the correct way to say it is, SAH-NT MEW-Z. Muse, being an english word, and Sainte pertaining to the French version of Holy, or Saint.  

    If you have any other questions or concerns please don't hesitate to email us at sales@saintemuse.com